1. Information we collect
At SAENGÉ we collect personal information only when it is necessary to process your purchase and provide you with the best possible service. This includes:
- Full name and shipping address
- Email address and phone number
- Payment information securely processed by Stripe (we do not store card numbers)
2. How we use your information
We use your personal data exclusively to:
- Process and ship the products you have purchased
- Communicate with you about the status of your orders
- Respond to inquiries and provide customer support
- Comply with legal and tax obligations (applicable sales taxes)
3. Sharing information with third parties
We do not sell or rent your personal information to third parties. We only share data with service providers who help us operate the business:
- Stripe: securely processes credit card payments
- Shipping services: USPS and other carriers to deliver your orders
4. Security
We protect your information with industry-standard security measures: HTTPS, encrypted connections, and PCI-DSS certified payment processing via Stripe. We never store full credit card numbers on our servers.
5. Your rights
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at anna@saenge.com.
6. Cookies
This site uses no advertising cookies or third-party tracking. Any cookies are strictly necessary for the operation of the site.
7. Changes to this policy
We may update this privacy policy from time to time. Any significant changes will be communicated through a prominent notice on our site.
8. Contact
If you have questions about this policy, contact us:
- Email: anna@saenge.com